atozero.in — Public Audit of Amazon Delivery Failures, Ghost Scans and Blocked Refunds

Received a limited-edition box set crushed with water damage due to nonexistent packaging in a paper envelope. When I requested a replacement exchange for the exact same in-stock item, support stated their policy only allowed a refund minus return shipping fees, or keeping the destroyed set for a 10% coupon, refusing to simply deliver what I paid for. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Ordered a large appliance that arrived damaged. I rejected it right at the door with the delivery driver as instructed by policy. The driver took it back on his truck, but the delivery station failed to scan it into the return pipeline for nearly a month. When it was finally processed, customer service denied the refund on the grounds that the 30-day return window had elapsed. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Needed a cat trap for an injured stray and selected next-day delivery. Ten minutes after placing the order, the delivery date was quietly moved back by five days. When I immediately tried to cancel, the system locked the button claiming the order was 'preparing for shipment' and couldn't be altered, even though the tracking showed it didn't actually leave the building until three days later. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Ordered a small multi-tool kit missing essential pieces. Rather than allowing a standard QR code drop-off, Amazon required the item to be packed in a specific heavy-duty corrugated box with printed shipping labels. The packaging and printing at UPS cost more than the original $14 item, effectively designing the return process to force buyers to eat the loss. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Returned a set of defective solar lights in the exact original Amazon manufacturer box with the return slip attached. Tracking confirmed delivery to the return center. A month later, Amazon sent an automated email claiming I returned an 'incorrect item', refused to refund my money, and stated they dispose of incorrect items so they will not send my property back either. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Amazon India has quietly removed the 'Call Me' option for accounts with ongoing order disputes or delayed high-value refunds. Customers are trapped in infinite automated chatbot loops that disconnect whenever you ask for a senior team lead or supervisor callback, effectively sealing the company off from any human accountability. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Ordered flexible electrical conduit that arrived completely counterfeit with zero UL or safety markings. An initial rep agreed it violated safety policies and queued a manual refund. When I followed up to check on the delay, the supervisor argued with me, hung up the call, and deliberately cancelled and erased the pending refund record from my account history. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Received a pair of headphones that arrived dirty with earwax from a prior return. When I contacted support, the agent apologized profusely, instructed me to dispose of the biohazard item immediately, and assured me a refund was processed. Days later when no refund arrived, a second agent claimed the first agent gave unauthorized advice, demanded the physical item back to process the refund, and refused to honor the written transcript when told the item had already been thrown away as instructed. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Returned a $789.34 phone that was confirmed received and inspected at their fulfillment facility. Over four weeks, customer support cycled through six conflicting excuses—claiming first that it was still processing, then that the refund failed on their backend, and finally telling me to wait another 30 days. Meanwhile, Affirm financing kept auto-debiting my bank account for an item Amazon has had in their possession for over a month. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

I ordered two graphics cards. When the box arrived, someone in the supply chain had opened them, stolen both GPUs, and replaced them with bags of rice matching the exact retail weight to bypass the automated scale checks. I immediately reported it, but Amazon denied my refund and treated me like a fraudster despite having a 7-year clean purchase history. Source: https://www.reddit.com/r/fuckamazon/comments/1uqly2l/personal_invonvenience_post_all_your_personal/

Served a formal Legal Notice to Amazon Retail India Private Limited directors (including Amit Agarwal and Samir Kumar) after paying 25,999 rs for a Samsung Galaxy phone. Despite being a Prime member, Amazon repeatedly updated tracking with fake attempted delivery notices, failed to deliver within the promised timeframe, and refused to honor return and refund requests. Source: https://www.consumercomplaints.in/amazon-retail-india-ltd-amazon-neither-delivering-nor-refunding-c3543584

Maine Puma basketball shoes 9000 rs me order kiya. Return kiya toh Amazon ne doorstep par accept kiya aur parcel warehouse pahunch gaya. Par refund nahi diya. Ab bol rahe hain ki warehouse me galat item mila isliye na refund milega aur na mera product wapas milega. Mera 9000 rupaye ka item bhi rakh liya aur paise bhi rakh liye. Agar item galat tha toh delivery agent ne accept kyu kiya? Item bhi gaya aur paise bhi gaye. Source: https://www.consumercomplaints.in/amazon-product-i-returned-that-amazon-accept-and-kept-but-no-refund-and-no-item-issued-to-me-c3543220

Returned an 8,490 rs projector. The delivery guy collected the parcel from my house in Wakad, Pune, but failed to scan it. Soon after, the Amazon app updated to: Pickup Failed - Customer requested cancellation! I tracked the driver down and confronted him; realizing he was caught, he privately came back to my house and returned the projector. When I called customer service to re-book, they refused, saying my account is locked under internal investigation until the exact day my return window expires. Source: https://www.consumercomplaints.in/amazon-amazon-india-negligent-delivery-agent-system-lockout-and-intentional-delay-of-return-process-c3543186

Ordered a digital camera on Prime (Order 404-5202477-4957960). It arrived incomplete with missing parts. When I requested a return, nobody showed up. Customer care secretly converted it into a Self-Return without my consent. When I called them out, they forced a replacement instead. Then the delivery agent rejected and cancelled the replacement delivery on his own without ever visiting my home, calling me, or getting my consent. My return requests were cancelled three separate times by their internal mess. Source: https://www.consumercomplaints.in/amazon-unresolved-return-false-delivery-agent-cancellation-for-prime-order-404-5202477-4957960-c3541273

Systematic fake delivery attempts by Amazon Transportation Services (ATS) in Surat on my Prime orders. Delivery agents give a 1-second muted ghost call and immediately update the order status to Delivery Attempted without ever visiting my building or ringing the bell. Callbacks to the delivery agent number are continuously unreachable. I have formally registered a grievance with the Ministry of Consumer Affairs under NCH Docket 9973778 and escalated to their Grievance Officer. Source: https://www.consumercomplaints.in/amazon-india-amazon-seller-services-private-limited-fake-delivery-attempt-fraud-by-ats-hub-surat-prime-orders-408-6060569-7451557-c3544160

Ordered a laptop worth over 1 lakh and paid extra 149 rs for mandatory Open Box Delivery. When the courier arrived at my door, he refused to open the outer carton unless I gave him the delivery OTP first. I told him Amazon policy requires inspecting the device before OTP. He showed me his delivery app saying it only has an enter OTP button with no mention of Open Box, so he will not open it. When I held my ground, he walked away with my 1 lakh laptop and marked tracking as delivery failed due to OTP unavailable. Source: https://www.reddit.com/r/amazonindia/comments/1v59sa4/have_scammers_found_a_way_to_bypass_open_box/

Ordered a phone on Amazon. On delivery day, I missed one incoming call from the delivery associate. Exactly 2 minutes later, the app updated to Delivered! Nobody rang my doorbell, no package was dropped off, and I never received or shared an OTP. Customer support promised an inquiry would resolve it by Jan 4. When that date arrived, they closed the complaint and refused any refund or replacement, stating their backend logs show it was delivered. 3 years of Prime membership meant nothing. Source: https://www.reddit.com/r/LegalAdviceIndia/comments/1htao86/how_to_proceed_legally_against_amazon/

Bought a Seiko watch for 40,500 rs using credit card. The wrong variant was delivered so customer service raised a return request. The courier picked up the return parcel on July 13 and support assured me the refund was on its way. A few days later Amazon emailed me claiming that after an internal investigation the refund is denied because an incorrect product was received at the warehouse, and the returned watch will also not be returned to me! They took the product back from my hands, kept my 40,500 rs, and refused to review my unboxing or packing video proof. Source: https://www.reddit.com/r/amazonindia/comments/1v69wno/amazon_scammed_of_40500_and_denying_refund_after/

Ordered a 12,000 rs chair from Amazon (Order 403-1580166-6525130). Instead of a chair, I received a small 20-inch box packed with literal garbage. Customer support told me to wait, then closed my ticket saying their investigation team instructed them to stop responding to my issue. I physically went to the Amazon delivery hub in Bangalore. The hub manager Sandeep Kumar checked their hub CCTV footage and confirmed on record that the wrong parcel was dispatched. Even with police involvement and the hub confirming the mistake, phone support refused to help because the app marked it Delivered and hung up on me. Source: https://www.reddit.com/r/LegalAdviceIndia/comments/1rxzss1/ordered_a_12k_chair_from_amazon_received_a_box_of/

Ordered a smartphone for 1,15,504 rs on Amazon. When I tried registering for Samsung Care+ I found out the phone was already pre-activated 19 months ago in Feb 2025. When I complained with proof, Amazon flat out refused a standard doorstep pickup. Instead their customer care told me to self-ship it back. But under Section 68 of the CGST Act, couriers like BlueDart legally reject any parcel valued over 49,999 rs without a commercial GST E-Way Bill, which regular consumers cannot generate. Amazon trapped my 1.15 lakh by forcing a return route that couriers legally refuse. Filed NCH docket 10034132 and emailed their grievance officer. Source: https://www.reddit.com/r/india/comments/1w1cx3u/amazon_india_delivered_a_preused_phone_49999_and/

Amazon delivered a pre-activated phone worth 1.15 lakh from seller Prime Business. When caught, they refused standard pickup and told me to courier it myself. Couriers won't accept parcels over 49,999 rs without a commercial GST E-Way Bill. Amazon customer care just loops robotic scripts while sitting on over a lakh of my money. Escalated to NCH Docket 10034132.

We recently ordered headphones worth 8k from Amazon. Before placing the order, I warned my husband not to choose online sites because of all the scams I read about the high priced items here. Irrespective of that, the order was placed. It was an open box delivery for which we paid extra. When the delivery came, luckily both of us were home. One of us immediately started recording and the other opened the box. We still hadn’t given the otp. There was no seal on the box, the item was not new but used and there were clear signs of usage. We refused to accept the delivery. The delivery person called his supervisor and the first thing he said was”the customer has recorded a video of opening” the order was taken back and later on cancelled. If we had not recorded a video or given the otp immediately, money would have gone. This from Amazon.

Bhai mere sath bhi yahi fraud hua. Subah se app me out for delivery dikha raha tha pura din ghar pe wait kiya. Shaam ko 7 baje achanak update aa gaya ki delivery attempted but gate locked. Main niche guard room me hi baitha tha koi delivery wala aya hi nahi. Call tak nahi kiya bande ne. Customer care pe call lagao toh wahi ghisa pita dialogue bolte hai ki we apologize sir kal deliver ho jayega. 3 din se yahi natak chal raha hai aur refund bhi atak gaya.

Return pickup was booked for geyser spare part. Delivery boy came and took the packet from my father but didn't give any receipt or slip. In evening app updated to: Return Cancelled - item not handed over by customer!! Now where my parcel went? Called amazon support 4 times every agent giving different story and asking for pickup OTP which driver never generated. My 3,400 rs stuck since 10 days.

same thing happend with me last week. delivery guy marked customer not reachable at 8:30 in night while i was literally sitting in living room only. no call came on my phone, no bell rang nothing. next morning customer care guy telling me sir driver tried calling 3 times! i told him check my call history on whatsapp screenshot they just cut the chat and said wait 24 hrs. total nonsense going on with these hub drivers.